Oneeyedfrog Photography
 
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Frequently Asked Questions

Proof images:

    • Proof images on the website are low-resolution and intended for display purposes only.
    • Downloading, copying, or taking screenshots of proof images or watermarked images and text is considered theft.
    • Proof images cannot be displayed or used on social media, reels, stories, websites, ads, for third-party sponsors, forums, or any form of advertising, print, or media form.
    • Unauthorized use of proof images will incur a charge of $150 per photo.
    • Failure to comply will result in your account being deauthorized.

Account Registration and Login

  • Create an Account: Register for free to view and purchase images from any equestrian galleries. Access past orders, save favorite photos and videos, and speed up the checkout process. Students, please avoid using school email addresses and seek parental permission if under 13.
  • Email Activation: A valid email address is required for account activation. Check your Junk/Spam folders for the activation email.

Forgot Password

If you have forgotten your password, follow these steps:

  1. Go to the login screen on our website.
  2. Click the "Forgot password" link.
  3. Enter your account email address.
  4. Click the "Reset password" button.
  5. Check your email (including spam/junk folders) for the password reset link.
  6. Click the link and create a new password.
  7. Log in with your new password.

For further issues, contact support at Admin@oneeyedfrog.net.

Copyright Information

  • All images are copyrighted by OneEyedFrog Photography®. Unauthorized use, such as cropping, reproducing, copying, or transmitting images without written permission, may lead to legal action.

Trademark

  • OneEyedFrog Photography® is a registered trademark.

Finding or Searching for an Image

  • Use the search feature at the top of each gallery.
  • Enter keywords (e.g., horse's name, horse number, your name).
  • Click the search button to display matching images.

Removing a Child's Photo

For legal reasons, if you need a child's photo removed:

Removing an Unwanted Image

To remove an image you dislike:

Claiming Multiple Gift Vouchers

Using a Gift Voucher

  1. Visit www.oneeyedfrog.com.au.
  2. Add desired items to your cart.
  3. Proceed to checkout.
  4. Enter the voucher code.
  5. Apply the voucher code and complete the checkout process.

Purchasing Images

  • Visit the "How to Purchase Images" section on the website.

Accepted Payment Methods

  • Credit cards, PayPal, direct deposit, and COD are accepted.

Payment Plans

Order Processing

  • An email notification will be sent upon payment receipt.

Missing Digital Images

Purchased Images Agreement

  • Purchased images do not contain watermarks.
  • Save purchased digital images on your computer or disc.
  • Screen and photo printer calibration is recommended for printing accuracy.

Commercial Use

  • Commercial use, including advertising or promoting a product or service, requires permission and payment of fees.
  • Selling a horse or product or gaining sales through the use of images is considered commercial use.
  • Third-party use is not allowed without written permission.

Purchased Images

  • Purchased images do not have "Proof" across them.
  • Purchased images cannot be cropped, reproduced, copied, transmitted, manipulated, or used with third parties, other websites, for sale ads, graphic designers, photographers, artists, brand sponsors, magazines, newspapers, newsletters, clubs, or for advertising without written permission.
  • Reproduction in any medium must include a photo credit to OneEyedFrog Photography.

Personal Use

  • Personal use is allowed for non-profit purposes and on social media platforms.
  • Editorial usage must include a credit line acknowledging OneEyedFrog Photography or www.oneeyedfrog.com.au as the photograph's author.
  • Social Media posts should use hashtags to credit OneEyedFrog Photography.

VEIS Schools Use

  • Images can be used for school websites, newsletters, and personal use.
  • Purchased images must not be cropped, reproduced, copied, transmitted, manipulated, or used with third parties.
  • Photo credit to OneEyedFrog Photography is required for reproduction in any medium.

Digital Images

  • Low-Resolution Images: For social media with a small watermark, delivered within 48 hours.
  • High-Resolution Images: For printing without watermark, delivered within 48 hours.

Guidelines for Acknowledging OneEyedFrog Photography®

  • Personal Use: Acknowledge OneEyedFrog Photography® on social media.
  • Reproduction: Obtain written permission and include a photo credit.
  • Editorial Usage: Provide a credit line.

Print Orders

  • Completed during business hours (TUE - THUR: 10 AM - 5 PM).
  • Delivery for prints up to two weeks; other products may take 14 business days.

Image Editing Options

  • Basic Editing: Includes color correction and slight editing.
  • Full Editing: Extensive editing options and enhancements.
  • Fine Art Image Editing - Equine: Includes color correction, background changes, and extensive editing (additional costs based on hourly rates).

Product Selection

  • Various products including greeting cards, canvases, fine art prints, and more.

Papers, Printing, and Framing

  • Printed using archival inks, photographic papers, and canvases with Epson Large Format Printers.

Booking a Private Photo-Shoot

Uploading Event Photos

  • Photos are usually uploaded within a few hours after an event but can take a couple of days.

Image Removal

Gallery Duration

  • Equestrian galleries are deleted six months from the event date. Archived images are saved offline with fees starting at $20 per image.

Prices

  • Prices include GST and are subject to change without notice.

Incorrect Information

  • OneEyedFrog Photography® is not liable for non-compliance with instructions or incorrect customer information.

Privacy Policy

  • Complies with Australian Government Privacy requirements to protect personal information.

Terms and Conditions of Sale

  • Govern all product purchases on the website. Variations effective only if posted on the website or specifically accepted in writing.

Supplier of Products

  • Products are chosen by OneEyedFrog Photography®.

Product Descriptions

  • Care is taken to describe products accurately, but variations may occur.

Stock and Delivery Dates

  • Continuous availability of all products is not guaranteed. Allow up to 28 days for delivery.

Parcel Pick Up

  • Text 0420891067 with your order number to arrange a pick-up date and time.

Delivery Charges

  • Charges vary by location and product type. Confirmed via email when placing an order.

Other Products

  • Montages, frames, and prints may take up to a week to organize; large orders may take up to 6 weeks.
  • Print orders are completed during business hours.
  • Basic and full image editing options are available; full editing includes additional enhancements and fixes.
  • Fine art image editing for equine images is available at an hourly rate and may take days to complete.

Delivery

  • Items are shipped with Australian Post or a courier service.
  • Customers must provide a delivery address where someone can receive the products.
  • If delivery is not possible due to unavailability, arrangements should be made with the relevant post office or courier company.

Payment

  • Payments can be made via credit cards, PayPal, cash, cheque, or payment plans.
  • High-risk transactions may require additional verification.
  • Products and pricing are subject to change at any time.
  • Orders may be limited or canceled based on customer account, credit card, or billing/shipping address.

Accuracy of Information

  • The website may contain typographical errors, inaccuracies, or omissions related to promotions and offers.
  • Corrections can be made at any time without prior notice.
  • The website has no obligation to update, amend, or clarify information, including pricing, except as required by law.

Links to Other Resources

  • Links to other resources do not imply approval, association, sponsorship, endorsement, or affiliation unless stated.
  • OneEyedFrog Photography is not responsible for the actions, products, services, and content of third parties.

Intellectual Property Rights

  • OneEyedFrog Photography is a worldwide registered and protected IP trademark owned by Sharlene Phillips.
  • Intellectual property rights include all present and future rights in relation to copyright, trademarks, designs, patents, inventions, goodwill, and other intellectual property rights.
  • This agreement does not transfer any intellectual property owned by OneEyedFrog Photography or third parties to the user.
  • Trademarks and logos used on the website are owned by OneEyedFrog Photography or its licensors.

Changes and Amendments

  • The agreement may be modified at any time, with changes effective upon posting on the website.
  • Continued use of the website and services constitutes consent to such changes.

Acceptance of Terms

  • By accessing and using the website and services, users agree to be bound by the terms of this agreement.
  • If users do not agree to abide by these terms, they are not authorized to access or use the website and services.

Contact Information

  • For more information or concerns regarding the terms and conditions, users can email admin@oneeyedfrog.net.

CONTACT OFFICE HOURS

Thursday - Mon 10 am - 5 pm

Admin@oneeyedfrog.net

0420 891 067

 
 
 

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