Frequently Asked Questions

Terms and conditions for OneEyedFrog Photography®:

Image Usage and Restrictions:
Proof images on the website are for display purposes only and are stored at low resolution.
Downloading, copying, print-screening, or taking screenshots of the proof images or watermarked images and text on the website is considered theft.
Proof images may not be displayed or used on social media sites, websites, for sale ads, third-party sponsors, forums, or any form of advertising without permission.
Unauthorized use of proof images found on social media sites may result in an invoice of $150 per photo for non-purchased images.

Commercial Use:
Commercial use of images, including advertising or promoting a product or service, requires permission and payment of commercial fees.
Commercial use includes selling a horse or product or gaining sales.
No third-party use is allowed without written permission.
Purchased Images do not have the wording "Proof" across the photographs. They may not be cropped, reproduced, copied, transmitted, or manipulated without written permission.

Personal Use:
Personal use is allowed for non-profit purposes and on social media platforms.
Purchased Images do not have the wording "Proof" across the photographs. They may not be cropped, reproduced, copied, transmitted, or manipulated without written permission.

VEIS Schools Use:
Images may be used for school websites, newsletters, and personal use.
Purchased images may not be cropped, reproduced, copied, transmitted, or manipulated without written permission.

Other Products:
Montages, frames, and prints may take up to a week to be organized, while large orders may take up to 6 weeks.
Print orders are completed during business hours.
Basic and full image editing options are available, with full editing including additional enhancements and fixes.
Fine art image editing for equine images is available at an hourly rate and may take days to complete.

Delivery:
All items are shipped with AUSTRALIAN POST or a courier service.
It is the customer's responsibility to provide a delivery address where someone will be available to receive the products.
If delivery is not possible due to the customer's unavailability, arrangements should be made with the relevant post office or courier company.

Payment:
Payments for products can be made via credit cards, PayPal, cash, cheque, or payment plans.

Regarding login issues:
Login information is case sensitive, so ensure correct capitalization.
If you have forgotten your password, click on the "forgot password" link on the login screen or contact Admin@oneeyedfrog.net for assistance.

 Forgot Password - If you have forgotten your password, please follow these steps:

1. Go to the login screen on our website.
2. Look for the "Forgot password" link and click on it.
3. You will be prompted to enter the email address associated with your account.
4. After entering your email address, click on the "Reset password" or similar button.
5. Check your email inbox for a password reset link. If you don't see it in your inbox, please also check your spam or junk folder.
6. Click on the password reset link provided in the email.
7. You will be redirected to a page where you can create a new password.
8. Choose a strong password and enter it in the designated fields.
9. Save the new password.
10. You should now be able to log in to your account using your updated password.

If you continue to experience issues logging in or if you did not receive a password reset email, please contact our support team at Admin@oneeyedfrog.net. They will assist you in recovering your account access.

Who owns the copyright to the images

The copyright to all images is owned by OneEyedFrog Photography®. This means that the photographer retains the rights to the images and has the exclusive right to reproduce, distribute, and display them. When you purchase images from OneEyedFrog Photography®, you are granted a license to use the images for personal or specified purposes as outlined in the terms of use. However, you are not allowed to crop, reproduce, copy, transmit, manipulate, or use the images in conjunction with other third parties, websites, advertisements, or publications without obtaining written permission from OneEyedFrog Photography®. Unauthorized use of the images may be a violation of copyright law and could result in legal consequences.

How do I find or search for an image?

To find or search for an image on the website, you can utilize the search feature located at the top of each gallery. Simply enter relevant keywords such as the horse's name, horse number, or your own name in the search bar and click the search button. The website will then display the images that match your search criteria, making it easier for you to locate the specific image you are looking for.

If you need to have your child's photo removed from the website due to legal reasons, please take the following steps:

1. Send an email to Admin@oneeyedfrog.net.
2. In the email, provide the number(s) of the image(s) you want to be removed.
3. Include your contact information, specifically your phone number to ensure efficient communication.
4. Request the removal of the specified photo(s).

Once the email is received, the necessary actions will be taken to promptly remove the requested photo(s) from the website. Additionally, you will be assured that your child will not be photographed at future events.

There is an image on the website that I do not like of myself, can you remove it please

1. Send an email to Admin@oneeyedfrog.net.
2. In the email, provide the number(s) of the image(s) you want to be removed.
3. Include your contact information, specifically your phone number to ensure efficient communication.
4. Request the removal of the specified photo(s).

Once the email is received, the necessary actions will be taken to promptly remove the requested photo(s) from the website. 

I have multiple gift vouchers, how do I claim them

A. Please send an email to Admin@oneeyedfrog.net with the voucher codes so I can combine them and add credit to your account.

I have gift voucher, how do I use it

To use a gift voucher, follow these general steps:

1. Visit www.oneeyedfrog.com.au where the voucher is applicable.
2. Browse the products or services and add the desired items to your shopping cart.
3. Proceed to the checkout page or payment section.
4. Look for an option to redeem a voucher or coupon code during the checkout process.
5. Enter the voucher code exactly as it appears on the voucher itself. Be mindful of any uppercase or lowercase letters and any spaces or special characters.
6. Apply the voucher code to see the discount or credit applied to your order total.
7. Complete the checkout process by providing any additional information required, such as shipping address and payment details.
8. Verify that the voucher discount or credit has been correctly applied before finalizing your purchase.

How do I Purchase Images

Visit How to purchase Images

What Payment Methods do you accept

Accepted payment methods include credit cards, PayPal, direct deposit, and COD.

Do you offer payment Plans

Please contact admin@oneeyedfrog.net to set up a payment plan.

I have sent my payment when will my order be processed?

You will be sent an email to notify you when payment has been received.  

I bought digital images but I have not received them?

A. All images are emailed. Unless you bought an option for a cd or drop box your images will be only available to download.  Please contact admin@oneeyedfrog.net. Check spam or junk folders: Sometimes, automated emails, including those with digital downloads, can be filtered into the spam or junk folder by your email provider. Make sure to check these folders and mark any relevant emails as "not spam" to ensure future emails reach your inbox.

Purchased Images Agreement.

Removal of "Proof" watermark: The statement mentions that the purchased images do not contain the watermark or wording "Proof" across the photographs. This suggests that the images you buy will be free of Proof overlays.
Responsibility for losses and printing inaccuracies: The statement clarifies that the seller will not be held responsible for any losses of digital images or any inaccuracies that may occur during the printing process. It emphasizes the importance of personal responsibility in handling and printing the images.
Saving digital images: The statement advises customers to save their purchased digital images on their computer or disc. This is a recommendation to ensure that customers have a backup and easy access to the images they have purchased.
Calibration for printing accuracy: The statement mentions the importance of calibrating both screens (for viewing images) and photo printers to achieve printing accuracy. This suggests that for optimal results, it's recommended to calibrate your screen and printer to ensure the colors and details of the printed images match your expectations.

Digital Images 

Low Media Digital Images: These are low-resolution images intended for use on social media platforms. The delivery time for these images is within 48 hours, subject to workload. They come with a small watermark, which may not be removed. 
High-Resolution Digital Images: These are high-resolution images suitable for printing purposes. The delivery time for these images is also within 48 hours, subject to workload. High-resolution images are larger in size and do not have any watermark. They have no restrictions on printing, meaning you can use them for printing purposes without any limitations.

Additionally, the statement mentions that after purchase, the images undergo color correction, and any "Proof Images" are removed. This suggests that the purchased high-resolution images are processed to ensure optimal color accuracy, and any watermarked or proof versions of the images are replaced with the final version for delivery.

Print Orders

Orders are completed during Business Hours TUE - THUR : (10AM - 5PM ) Includes Colour Correction, Slight Editing, Image Straightening and Watermarks are removed.  
Extra Editing please allow for 3 - 7 days.

Delivery for Prints take : UP TO TWO WEEKS ( AUSTRALIA POSTAL SERVICES) Delivery for Other Products may take 14 Business days 

Can I change my colour image to a black and white Photograph?

There is an option for every image to be altered to become a black and white image. At the top of the screen there is an option to change the image.

Basic Editing Images

Colour Correction: The images undergo color correction to enhance their overall color balance and appearance.
Image Straightening: If necessary, the images are straightened to ensure that they appear level and aligned properly.
Removal of the word "PROOF": Any watermarked or labeled images with the word "PROOF" are edited to remove this mark, resulting in a clean, finalized version of the image.
Slight Editing: This may involve minor adjustments or enhancements, removing flies, or addressing small elements like horse manure to improve the overall aesthetic of the image.

Full Editing Option 

1. Colour Correction: The images undergo color correction to enhance their overall color balance and appearance.
   
2. Image Straightening: If needed, the images are straightened to ensure they appear level and properly aligned.
3. Removal of the word "PROOF": Any watermarked or labeled images with the word "PROOF" are edited to remove this mark, resulting in a clean, finalized version of the image. Various Enhancements: This includes fixing minor elements such as flies, horse manure, and tidying up backgrounds to improve the overall quality of the image.
4. Enhancing Features: The editing process may involve enhancing features such as adjusting the positioning of ears to a forward position, tidying up the mane and tail, and fixing any braids on the horse.
5. Object Removal and Addition: Objects that are unwanted or distracting in the image can be removed. Additionally, the option exists to add objects like other horses to the image if desired.
   
6. Limitations on Editing: It is important to note that certain limitations apply to the editing process. Poor posture, rider size, and horse conformation are not addressed or corrected through editing.

It's worth mentioning that some elements like mud on the horses cannot be completely removed in post-processing. If you have specific editing requirements or questions about the Full Editing Option, it is recommended to reach out to OneEyedFrog Photography® directly to discuss your needs and any associated costs for the additional editing services

Under the Fine Art Image Editing - Equine option provided by OneEyedFrog Photography®, the following editing services are offered:

1. Colour Correction: The images undergo color correction to enhance their overall color balance and appearance.
2. Image Straightening: If necessary, the images are straightened to ensure they appear level and properly aligned.
3. Removal of the word "PROOF": Any watermarked or labeled images with the word "PROOF" are edited to remove this mark, resulting in a clean, finalized version of the image.
4. Black or White Backgrounds: The option exists to have the images edited with a black or white background, providing a clean and minimalist aesthetic.
5. Digitally Enhanced Picturesque Backgrounds: Alternatively, the images can be edited with digitally enhanced backgrounds that create a more artistic and picturesque look. These backgrounds are added digitally and can transform the overall ambiance of the image.
6. Extended Editing Time and Hourly Rate: The Fine Art Image Editing - Equine option may require additional time and effort compared to standard editing options. The editing process for these images can take days to complete, and the pricing is based on an hourly rate. This indicates that the cost for this level of editing will be determined by the amount of time spent on the edits.

It is important to note that specific details regarding pricing, turnaround time, and the availability of black or white backgrounds or digitally enhanced picturesque backgrounds may vary based on the specific agreement or package offered by OneEyedFrog Photography®. For precise information on the availability, pricing, and any other inquiries related to the Fine Art Image Editing - Equine option, it is recommended to contact OneEyedFrog Photography® directly.

Will the pictures I select stay in my shopping cart

Yes, the pictures you select will stay in your shopping cart until you either place the order or manually remove them. However, it's important to note that the items in your shopping cart typically have a time limit. In this case, the pictures will remain in your shopping cart for a period of 6 months only. After that time, they may be automatically removed from your cart. Therefore, if you wish to keep the selected pictures for future reference or purchase, it is recommended to complete the order or save the images separately before the expiration period.

Papers, Printing and Framing

Can I book a Private Photo-shoot?

How long after an event are the photos are on the Website?

Do you photograph everyone in an Equestrian event?

Do you keep Galleries online forever?

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Terms and Conditions of Sale

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